Customer Service Policy
Multibuild aspires to provide superior customer service by offering a combination of certainty, deliverability and value. Being at the forefront of the construction industry and valuing the vital role our customers play in helping us to achieve our future success, we are able to engender a spirit of collaboration and continuous improvement with both our clients and partners.
Our Vision
"In the eyes of our customers, we will be leaders in the fields of innovation and service excellence"
Our Mission
Our mission is to provide the best possible service to our customers, by growing long-term, value added partnerships built on quality, value, integrity and a commitment to innovation and excellence. Customer confidence and satisfaction are the lifeblood of our business. We will work tirelessly to ensure that our expertise and knowledge is used to seek out innovative solutions, the highest calibre of workmanship and the highest possible standards of service for our customers.
Our Customer Service programme is founded on both an internal Customer Satisfaction Index based upon monthly audits of how satisfied the client is during the project and a Key Performance Indicator interview once the project is completed.
Our dedication to customer satisfaction is evidenced by our Customer Commitments and Service Standards:
- We will continuously improve our procedures and processes to ensure that they are reflective of customer needs and expectations.
- We will strive to deliver projects on time, to budget and to the highest possible standards of quality.
- Every employee will use his/her expertise and knowledge to deliver professional, high quality and responsive services to our customers.
- We will deliver innovative solutions and cost effectiveness ways of working for our clients
- We listen to our customers and work hard to create an honest, open and flexible working relationship.
- We regularly review our quality policy to ensure it is appropriate to the purpose of our organisation and our customers.
- We will train and develop all employees to deliver optimum performance and improved business capability to meet changing market and client needs.
- We are committed to retaining the current and future business of all our clients.
